Terms Use


Legal Information & Notices

Binding Effect

This is a binding agreement. By using the Internet site located at www.zuumapp.com (the “Site”) or any services provided in connection with the Site (the “Service”), including mobile applicaitons, you, an individual or an entity, agree to abide by these Terms of Use, as they may be amended by Zuum Transportation Inc. (“Company”) from time to time in its sole discretion. Company will post a notice on the Site any time these Terms of Use have been changed or otherwise updated. It is your responsibility to review these Terms of Use periodically, and if at any time you find these Terms of Use unacceptable, you must immediately leave the Site and cease all use of the Service and the Site. Your continued use of the Service and the Site constitutes your agreement to the terms and conditions contained herein. YOU AGREE THAT BY USING THE SERVICE YOU REPRESENT THAT YOU ARE AT LEAST 18 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT.

These Terms of Use (“Terms”) expressly supersede prior agreements with you, other than with respect to any customer/shipper or motor carrier agreement with Company to the extent that such agreement is inconsistent with these Terms. Your use of the Service may also be governed by additional terms and conditions provided in any customer/shipper or motor carrier agreement with Company. Company may, at any time for any reason, without notice to you, cease offering you access to the Services or any portion thereof or deny you access to the Services or any portion thereof.

Supplemental terms may apply to certain Services, such as policies for a particular event, program, activity or promotion, and such supplemental terms will be disclosed to you separately (e.g., a specific promotional webpage) or in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services


Personal Information.We do not collect personal information (such as names, addresses, telephone numbers, email addresses, or financial account information) from you when you browse the Services, unless you have specifically and knowingly provided us with personal information, e.g., by creating an account through the Services (“Zuum Account”), updating your Zuum Account profile, complete forms and through communications delivered as a part of the Services, registering to participate in the community features of the Services (“Community”), creating and updating your Community profile, submitting an employment application, completing online forms, or entering into a transaction with us. This information may include, without limitation, information such as your first and last name, e-mail address, telephone number, username, password, billing information, and other information exchanged in connection with a request for a quote or a transaction. For carriers, additional information may be required to be added to the platform, including, but not limited to, certificates of insurance, IRS W-9 forms, your US DOT, CA, MC, or IFTA number, a copy of ICC/DOT authority, and any safety documentation. We also may acquire personal information from other sources such as offline records, publicly available information, or from third parties. We use this information to provide the Services and as discussed in this Privacy Statement.

Automatically-Collected Information.We may automatically collect information about the computer or devices (including mobile devices) you use to access the Services, and your interactions with the Services. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g., latitude and longitude), the state or country from which you accessed the Services, unique device identifier (e.g., a UDID or IDFA on Apple devices like the iPhone, iPad and iTouch), the pages you view, length of time spent on pages, communications with other users through the Services, the Services you use and the manner in which you use such Services (e.g., the content you access, view, click on, search for, post, favorite, vote, follow, share, upload, or tag), the date and time of your visit, the websites you visited immediately before and after visiting our Company websites, error logs, and other hardware and software information, as well as other geographic and demographic information. We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. We may use this information to formulate statistical models about use of the Services, enhance the Services for our users, and provide you with information about new opportunities, and tailored content, advertising, marketing and as otherwise discussed in this Privacy Statement. To the extent that such information is maintained in a manner that identifies your name or contact information, it will be treated as personal information; otherwise, such information will be treated as non-personal information.

Zuum Account. If you are logged into your Zuum Account, certain information specified in the preceding paragraph (such as what content you access, view, click on or search for on the Services, the devices from which you access such content and the length of time for which you view same), may be maintained in a manner that identifies such information with your name or contact information. Zuum may use the account details from your Zuum Account across all the Services that Zuum offers. Accordingly, if you have created a Zuum Account for one Company website or aspect of the Services, you may be able to use the same username and password for accounts on other Company websites or with respect to other aspects of the Services, without creating accounts for each such Company website or aspect of the Services. All information collected while you are logged-in to any Zuum Account that is maintained in a manner that identifies such information with your name or contact information, may be aggregated by the Company and used as permitted by this Privacy Statement.

Service Usage. Vehicles and/or carriers using our Services to deliver and/or receive shipments in transport are tracked via global positioning systems coordinates sent to our servers. We use this information for a variety of reasons, including, but not limited to, the following: to enhance and promote our Services, for internal business purposes, provide support, to notify carriers regarding your location, to keep consignees apprised of delivery times, and to assist shippers and dispatchers know where drivers are headed.

How to Disable the Collection of Location Information. If you are using an Apple device, click on “General,” then “Reset,” then “Reset Location and Privacy.” This will turn off location functionality for all of your apps so that the next time you download or use an app, you will be asked again to provide your consent for us and others to access your location information.

If you are using an Android device, visit the device settings, click “Location,” and then click the boxes for the particular applications for which you would like to disable location services.

Our Use of Cookies. The Services use “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are small files that a website stores on a user’s computer or device. The Services use cookies to keep the information you enter on multiple pages together. A majority of cookies we use are “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Services and to limit the amount of redundant data that is downloaded during a single session. We also use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We use persistent cookies for statistical analysis of performance to ensure the ongoing quality of our services. In either case, we do not use cookies to obtain or retain any personal information about you apart from what you voluntarily provide us. Most web browsers automatically accept cookies, but you may set your browser to block cookies (consult the instructions for your particular browser on how to do this). Please note that if you decide to block cookies, this may interfere with your ability to perform certain transactions, use certain functionality, and access certain content on the Services.

Google Analytics. The Company websites may use Google Analytics, a vendor’s service that uses cookies, web beacons, web pixels and/or similar technology to collect and store anonymous information about you, which may include non-personal information described above. You can read Google Analytics’ privacy policy at http://www.google.com/analytics/learn/privacy.html and Google Analytics Terms of Use at http://www.google.com/analytics/tos.html. You can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser at http://tools.google.com/dlpage/gaoptout?hl=en.

Adobe AnalyticsThe Company websites may use Adobe’s analytics and on-site Contact Us